We are implementing a number of adjustments to our ordering systems to ensure that we can continue to maximise efficiency, in order to keep costs down for our customers.
Online Ordering: All orders should be made through the Fresho ordering platform or other third-party platforms by arrangement. Contact us if you do not have an account set up.
Product & Pricelist: Contact your rep or our customer service team to receive a copy of our current product list.
Flexible Pricing Initiative: The aim of this is to encourage our customers to do business in a way that reduces our costs of operation. This allows us to pass those savings on as discounts. Contact us to receive a copy of our current Pricing List with built-in matrix to determine your pricing based on factors- payment terms, price lock, annual spend, whole carton order, brand mention on menu, and more.
We are here to help, provide solutions, and support your business to succeed. If you have any questions our customer service team are available Monday to Friday 8.00 am to 5.00pm. Call us on 03 8393 0910 or email info@flinders.co
1. Our cut off for all orders for next-day delivery is 12 midnight. Any orders received after this time will default to the day after (Melbourne Inner & Outer Suburb locations, see delivery day schedule chart below for areas).
2. Same-day rush orders available for our Metro Melbourne delivery area – $115+ GST /order, ($75 special delivery fee + $40 regular minimum order fee). Where possible orders made before 12pm will be accommodated with this service.
3. The minimum ordering threshold for Metro Melbourne locations for free delivery is $390.
4. Delivery charges when ordering under $390 for Metro Melbourne – $40+ GST, and $55 + GST for Regional Victoria.
5. All orders should be made through the Fresho ordering platform or other third-party platforms by arrangement. Contact us if you do not have an account set up.
Minimum Ordering Schedule:
Delivery Schedule Chart:
Delivery locations, days, and ordering deadlines, contact us if you have any queries. Please note there are no deliveries on public holidays.
1. Cut off for all orders for next-day delivery is 12 midnight. Any orders received after this time will default to the day after – Metro NSW locations (check with your rep to confirm next-day availability).
2. Same-day rush orders, available for our Metro NSW delivery area – $115+ GST /order, ($75 special delivery fee + $40 regular minimum order fee). Where possible orders made before 12pm will be accommodated with this service.
3. Contact your sales rep to confirm if your location falls within our next-day delivery area.
4. The minimum ordering threshold for Metro NSW locations for free delivery is $390.
5. Delivery charges when ordering under $390 for Metro NSW – $40+ GST, and $55 + GST for Regional NSW.
6. All orders should be made through the Fresho ordering platform or other third-party platforms by arrangement. Contact us if you do not have an account set up.
7. Delivery days – Monday to Friday in Metro NSW with Saturday deliveries by advance arrangement for Inner Suburbs.
8. Regional NSW delivery days Monday to Friday, by arrangement and does not apply for next-day or Saturday delivery.
If you have any questions on any the above please get in touch with us. Our customer service team are available Monday to Friday 8.00 am to 5.00pm. Call us on 03 8393 0910 or email info@flinders.co